Intellectica is recruiting an experienced Operations Director on behalf of a dynamic and well-established freight forwarding company specializing in road transport across Greece and Europe. The role is based in Aspropirgos, Attiki, Greece, and reports directly to the CEO. As part of the company’s growth, a new leadership position has been created to oversee and enhance branch operations. The Operations Director will play a pivotal role in driving performance, fostering operational excellence, and ensuring consistent service quality across all functions.
Key activities and responsibilities of this role include:
- Lead the full spectrum of branch operations, including logistics coordination, client service, and team management
- Contribute to the company’s strategic direction by identifying growth opportunities and operational improvements
- Own the branch’s P&L, budgeting, and cost control, ensuring profitability and financial discipline
- Ensure seamless coordination between internal teams and external partners (e.g., subcontractors, carriers)
- Monitor and improve operational KPIs such as delivery times, load optimization, and service accuracy
- Manage and develop a cross-functional logistics team, including warehouse staff, planners, and drivers
- Foster a culture of accountability, ownership, and continuous improvement
- Act as the senior point of contact for strategic clients, ensuring responsiveness and relationship continuity
- Resolve escalated issues with a hands-on, solution-oriented approach
- Lead change initiatives to modernize systems, processes, and service delivery
- Oversee the implementation and integration of logistics systems (e.g., routing software, WMS, ERP)
- Ensure full compliance with transport regulations, safety standards, and internal policies
- Proactively identify and mitigate operational risks, maintaining business continuity
Professional experience & qualifications of a successful candidate:
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field
- Professional certifications in logistics or supply chain management are advantageous
- Minimum 6 years of proven experience in a senior operations leadership role
- Prior experience in freight forwarding or logistics sector is highly desirable
- Demonstrated ability to manage end-to-end branch operations, including logistics, client service, and team leadership
- Strong understanding of transport regulations, safety standards, and operational compliance
- Proficiency in Microsoft Office (Word, Excel) and experience with ERP, WMS and CRM systems
- Fluency in English and Greek
Core competencies of a successful candidate:
- Exceptional interpersonal, negotiation, and presentation skills for interacting with diverse stakeholders
- Ability to evaluate complex data sets, derive insights, and make informed decisions to optimize operations
- A deep understanding of customer needs and the ability to deliver superior service
- Keen understanding of market dynamics and a strong focus on identifying and seizing growth opportunities
- Comfortable working in a dynamic, fast-paced environment with changing priorities
- Excellent organizational skills with the ability to manage multiple tasks efficiently
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