Intellectica is seeking a Customer Care Agent on behalf of its client, a fast-growing provider of integrated telecommunications and energy solutions. With long-standing strategic partnerships with leading providers in both sectors, the company delivers tailored connectivity and electricity services to a diverse portfolio of retail and business clients. Based in Athens, Greece and reporting to the Sales Manager, the ideal candidate will join a dedicated Customer Care team and play a key role in supporting customers across telecom and energy services, ensuring a consistently high level of service and customer satisfaction.
Key activities and responsibilities of this role include:
- Respond to incoming customer calls, emails, or messages regarding telecom and energy services
- Provide clear information about plans, billing, payments, and service details
- Assist with basic technical issues (e.g., SIM activation, internet connection checks) and coordinate with the technical team when needed
- Support customers during onboarding, service activation, or plan changes
- Record customer requests and updates accurately in the CRM system
- Follow company guidelines and procedures to ensure consistent and helpful service
- Collaborate with internal teams, such as Sales, Billing, and Technical Support, to resolve customer issues
- Identify simple opportunities for upgrades or additional services when relevant
- Maintain a polite, patient, and professional tone in all interactions
- Any other task that may be required from time to time
Professional experience & qualifications of a successful candidate:
- High school diploma or higher; a Bachelor’s degree is a plus
- 1–2 years of experience in customer care, call center, retail, or another service-related role
- Experience in telecommunications or energy services is strongly preferred
- Proficiency in CRM Systems and MS Office
- Fluent in both English and Greek
Core competencies of a successful candidate:
- Clear and effective communication skills
- Strong customer‑focused approach
- Patience and attentive listening ability
- Positive and practical problem‑solving mindset
- Cooperative and supportive team attitude
- Professional, consistent, and reliable behaviour
- Calm and steady under pressure
- Careful and accurate attention to detail