Intellectica is seeking an accomplished ICT Team Leader to join a pioneering organization in the ICT sector. The company specializes in delivering cutting-edge solutions across telecommunications, business automation, networking, and audiovisual systems. Based in Athens, Attiki, the ideal candidate, will play a pivotal role in managing a high-performing ICT team, ensuring excellent delivery service, and driving the successful implementation of diverse technical projects.
Key activities and responsibilities of this role include:
- Leading, mentoring, and inspiring the ICT team, fostering a culture of collaboration and excellence
- Managing team workflows, prioritizing tasks to ensure optimal efficiency and effectiveness
- Planning, executing, and monitoring ICT projects to ensure timely delivery within budget and scope
- Collaborating with channel partners and vendors to align solutions with client needs and organizational goals
- Providing expert-level support for technical escalations, ensuring fast and effective resolution
- Identifying and implementing process improvements to enhance service quality and operational efficiency
Professional experience & qualifications of a successful candidate:
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- A minimum of 5 years in an ICT engineering role, with at least 1 year in team leadership
- Certifications in telephony or VoIP systems are highly regarded
- Proven expertise in the following areas: 1) Asterisk-based IP-PBX installation and administration, 2) Alcatel-Lucent PBX systems and networking configurations, 3) Advanced network management (routing, switching, and firewall configuration), 4) VoIP and IP telephony systems
- Fluent in both English and Greek
Core competencies of a successful candidate:
- Strong leadership skills with the ability to manage teams effectively
- Excellent problem-solving abilities and a structured approach to tackling technical and operational challenges
- Outstanding communication and interpersonal skills to liaise with partners, vendors, and internal stakeholders
- High emotional intelligence to manage demanding clients and resolve conflicts with tact
- Customer-focused mindset with a commitment to delivering quality results swiftly and reliably
- Proficiency in distinguishing priorities and balancing multiple demands in high-pressure environments
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