Intellectica is recruiting a highly motivated Service Desk Analyst on behalf of a leading full-service technology company that offers technical and digital solutions for businesses. Based in Athens, Attiki, Greece and reporting to the Network Operations Center Manager, the successful candidate will play a pivotal role in providing technical support to a demanding and diverse range of customers across various industries.
Key activities and responsibilities of this role include:
- Serving as a frontline support specialist, adeptly resolving user and system issues via telephone and remote control technologies
- Delivering proactive technical support services, ensuring prompt and efficient issue resolution
- Maintaining accurate records of all activities undertaken, contributing to the enhancement of the company’s Knowledge Base
- Undertaking the management, maintenance, and troubleshooting of clients’ networks, equipment, software, and services
- Making recommendations to optimize IT performance and to prevent future problems
Professional experience & qualifications of a successful candidate:
- Bachelor’s degree in Computer Science or a related field; Microsoft Certification is considered a plus
- Proficiency in Microsoft Desktop Operating Systems – Windows 10, Windows 11, with familiarity with Mac OS considered beneficial
- Proficient in providing remote desktop support
- Hands-on experience with Microsoft Office Products
- Knowledge of Remote Desktop Services
- Willingness to work independently and participate in an on-call rotation, including evening shifts (2 pm – 10 pm Greece time)
- Excellent knowledge of English (fluent in both written and spoken English)
Core competencies of a successful candidate:
- Strong analytical and problem-solving skills, enabling effective issue diagnosis and resolution
- Exceptional communication and interpersonal skills
- Ability to prioritize tasks and demonstrate good time management
- Ability to work independently and collaborate effectively in a team environment
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