Intellectica is recruiting a passionate UX Researcher on behalf of a leading technology provider specializing in lottery solutions, a subsidiary company situated within a multi-national Group with a market presence in various European countries. Based in Athens, Greece and reporting to the Head of Experience & Design, the successful candidate will play a pivotal role in facilitating the design process by conducting and coordinating UX research activities through effective methodology, processes, and tools.
Key activities and responsibilities of this role include:
- Collaborating with cross-functional teams to design and execute various research methodologies, uncovering customer needs and identifying pain points
- Supporting and managing strategic research, translating research into actionable insights to deliver deep-dive analysis for new opportunities, trends, propositions etc.
- Establishing a user research process across discovery, concept validation and prototype in collaboration with the product design and data teams
- Applying appropriate research methods to address the questions at hand, considering the nature of data needed (Qualitative/Quantitative) and the aspects to assess (Behavioral/Attitudinal)
- Managing and delivering analysis of existing research findings and insights, assessing strength of insights and identifying gaps.
- Distilling research questions into thorough and efficient research plans
- Recruiting and scheduling representative panels of participants
- Facilitating or being an active observer in moderated usability tests/ interviews
- Synthesizing qualitative data into clear learnings with compelling evidence
- Implementing frameworks for sharing findings (users, market, competitors etc) on a regular basis in an engaging way to improve knowledge across teams
- Supporting product designers to ask the right research question, developing testable hypotheses, document assumptions and design research/testing approaches
- Guiding and coaching product designers, stakeholders and team members to use best research practices
Professional experience & qualifications of a successful candidate:
- Bachelors’ Degree in UX design or in related field, or equivalent industry experience
- 3-5 years of professional experience in User Research
- Familiarity with qualitative research methods; including interviews, lab studies, expert evaluations, participatory design sessions and workshops, ethnographic research methods and personal development
- Proven experience working across the entire research process, ensuring quality outcomes – from planning to executing both qualitative and quantitative research activities, through to analysis and synthesis, storytelling and presentation
- Familiarity with recruiting processes, scheduling, protocol development, interviewing, moderating, and analysis of research deliverables
- Experience as a facilitator in usability tests/interviews for software products
- Proficiency in remote user testing methodologies and tools
- Demonstrated experience collaborating closely with product development teams in an Agile environment
- Fluent in Greek and English (written and verbal)
Core competencies of a successful candidate:
- Exceptional communication and presentation skills, conveying concepts, insights, and user needs
- Strong product and design intuition by understanding what’s important to focus on throughout your research and analysis
- Organizational and prioritization skills
- Ability to efficiently manage projects end-to-end
- Eagerness to learn and develop skills, embracing new challenges
- Collaborative approach to work, fostering teamwork and cooperation
- Easily adaptable in changing environments
- A positive and can-do attitude
Benefits provided by the company:
- An attractive bonus plan
- Health and life insurance for you and your family
- Well-being allowance
- Monthly lunch allowance
- Developmental 360° feedback framework
- Unlimited training options and tools
- Extensive leave plan
- Employee assistance program with specialized counselors/licensed psychologists
- Enjoyable and stable working environment
- Flexible working arrangements (fully remote/hybrid)
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