Intellectica is recruiting a passionate UX Researcher on behalf of a leading technology provider specializing in lottery solutions, a subsidiary company situated within a multi-national Group with a market presence in various European countries. Based in Athens, Greece and reporting to the Head of Experience & Design, the successful candidate will play a pivotal role in facilitating the design process by conducting and coordinating UX research activities through effective methodology, processes, and tools.

Key activities and responsibilities of this role include:

  • Collaborating with cross-functional teams to design and execute various research methodologies, uncovering customer needs and identifying pain points
  • Supporting and managing strategic research, translating research into actionable insights to deliver deep-dive analysis for new opportunities, trends, propositions etc.
  • Establishing a user research process across discovery, concept validation and prototype in collaboration with the product design and data teams
  • Applying appropriate research methods to address the questions at hand, considering the nature of data needed (Qualitative/Quantitative) and the aspects to assess (Behavioral/Attitudinal)
  • Managing and delivering analysis of existing research findings and insights, assessing strength of insights and identifying gaps.
  • Distilling research questions into thorough and efficient research plans
  • Recruiting and scheduling representative panels of participants
  • Facilitating or being an active observer in moderated usability tests/ interviews
  • Synthesizing qualitative data into clear learnings with compelling evidence
  • Implementing frameworks for sharing findings (users, market, competitors etc) on a regular basis in an engaging way to improve knowledge across teams
  • Supporting product designers to ask the right research question, developing testable hypotheses, document assumptions and design research/testing approaches
  • Guiding and coaching product designers, stakeholders and team members to use best research practices

Professional experience & qualifications of a successful candidate:

  • Bachelors’ Degree in UX design or in related field, or equivalent industry experience
  • 3-5 years of professional experience in User Research
  • Familiarity with qualitative research methods; including interviews, lab studies, expert evaluations, participatory design sessions and workshops, ethnographic research methods and personal development
  • Proven experience working across the entire research process, ensuring quality outcomes – from planning to executing both qualitative and quantitative research activities, through to analysis and synthesis, storytelling and presentation
  • Familiarity with recruiting processes, scheduling, protocol development, interviewing, moderating, and analysis of research deliverables
  • Experience as a facilitator in usability tests/interviews for software products
  • Proficiency in remote user testing methodologies and tools
  • Demonstrated experience collaborating closely with product development teams in an Agile environment
  • Fluent in Greek and English (written and verbal)

 Core competencies of a successful candidate:

  • Exceptional communication and presentation skills, conveying concepts, insights, and user needs
  • Strong product and design intuition by understanding what’s important to focus on throughout your research and analysis
  • Organizational and prioritization skills
  • Ability to efficiently manage projects end-to-end
  • Eagerness to learn and develop skills, embracing new challenges
  • Collaborative approach to work, fostering teamwork and cooperation
  • Easily adaptable in changing environments
  • A positive and can-do attitude

Benefits provided by the company:

  • An attractive bonus plan
  • Health and life insurance for you and your family
  • Well-being allowance
  • Monthly lunch allowance
  • Developmental 360° feedback framework
  • Unlimited training options and tools
  • Extensive leave plan
  • Employee assistance program with specialized counselors/licensed psychologists
  • Enjoyable and stable working environment
  • Flexible working arrangements (fully remote/hybrid)
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